Service Labour Policy

     Berg’s Service labour policy extends the one (1) Year Limited Warranty to include labour on a limited basis, to the original purchaser on the only (see the Limited Labour Allowance Schedule in your product Owner’s manual for allowable service hours). Berg will provide a Service Technician or reimburse the Buyer in accordance with this policy, to diagnose the problem, repair or replace or otherwise make good, any part of equipment of our manufacture, which within one year after the date of shipment to a destination within Canada or continental United States of America (“the Territory”) and upon our examination, shall disclose to our satisfaction to have been defective. If the product or equipment is located outside “ the Territory” our limited warranty only, ex works our factory, shall apply for one year from the date of shipping ( see Standard Terms and Conditions of Sale). Berg neither assures, nor authorizes any other persons to assume for us, any liability in connection with the sale of our equipment except under the conditions of this Policy. This Service Labour Policy does not apply to Temperature Control Units (TCU’s).

     The Service Labour Policy does not cover any field (on site) labour charges during overtime hours (5:00pm to 8:00am or during weekends and holidays) nor does it cover charges, labour or otherwise, associated with travel and accommodation, adjustments and maintenance, or work done outside of Canada and continental USA. Any cost differential for overtime labour charges will be responsibility of the Buyer. Service Labour rates applied to the Limited Labour Allowance Schedule, will be the mean rate, as determined by Berg, of the equipment destination service area.

     This Policy is voided and shall not apply if in our opinion, the Product has been subject to misuse, negligence, or pressures in excess of limits recommended by Berg, or which have been repaired or altered outside Berg’s factory or authorization or which have had the serial number(s) removed or defaced. This Policy does not cover refrigerant gas or any labour associated with its evacuation or replacement nor does it cover any Product or apparatus maintenance or any apparatus damaged from freezing of water or heat transfer fluid. Any work determined to be associated with the above will be the responsibility of the Buyer.

     Berg is not responsible for any sales, use, excise, duty or any other applicable taxes associated with the replacement of parts or labour understood under this Policy. This Policy is only effective with all the terms and conditions of our quote being met, and it is understood that time is of the essence in this agreement. This Policy is not transferable.

     All Service Policy Labour must be authorized by Berg prior to any work being performed and must have a Berg, to become eligible for replacement under policy.

     Products not of our manufacture do not qualify for this Service Labour Policy, and will be limited to the warranty of the manufacturers of such Products.

     This Policy is a part of the Standard Terms and Conditions of Sale of Berg Chilling Systems Inc.