CUSTOMER SATISFACTION SURVEY


Please provide contact information

Company / Institution : 

First Last Name : 

Contact Phone XXX-XXX-XXXX Ext : 

E-mail Address :  

Your Position : 

Serial Plate Or Workorder : 

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We would like to know how well we are satisfying your expectations.

Please “Click” the box in the column that best describes our performance in the following categories.


I. Proposal: Product / Service
System design capabilities

Quotation / proposal was: clear, concise, informative and on time

Our Credit and Accounts Receivable personnel were courteous and professional and submitted clear and concise documentation

Terms and conditions were acceptable

Proposed delivery lead-time was appropriate

Overall extent to which our system / equipment offering met your needs

Our Sales / Engineering Team was courteous and professional and promptly and correctly responded to your requests



II. Quality and Value: Product and Service
System and installation layout were optimized

System / equipment was installed successfully within the expected lead time

Installed system / products performed as expected

System / product quality / reliability / serviceability met expectations

Warranty was clearly explained

Installation / service personnel were courteous, knowledgeable and professional

User manual was complete and easy to understand

On-site user training was helpful and effective


III. Comments: Please enter in the box below any comments, criticisms or suggestions that may help us bring more value to our customers.

(1000) Characters Max



VI. General: Would agree or disagree with the following statement?
I would recommend Berg to someone I know?  

         Yes  No         

BERG Chilling Systems Inc. - Toronto Ontario Canada
Industrial Refrigeration / Commercial Refrigeration / Process Pumps / Process Cooling Systems / HVAC Systems / Cooling Towers
Tel: +01 (416) 755-2221 Fax: +01 (416) 755-3874 Email: bergsales@berg-group.com