BERG Chilling Systems Satisfaction Survey ~ Equipment and Installation

    BERG Chilling Systems strives to provide you with the best possible service. Please help us by taking a few minutes to complete our brief customer satisfaction survey. Information from this survey will solely be used for the purpose of improving customer service.

 

I. Customer Service

1
Very
satisfied

2
Somewhat
satisfied

3
Neutral

4
Somewhat
dissatisfied

5
Very
dissatisfied

Berg Applications Engineers understood your process, were knowledgeable and helpful?

Telephone calls and e-mails were answered/returned in a timely and courteous manner?

Quotation / proposal was: clear, concise, informative and on time?

Additional information was provided promptly and accurately when requested?

Berg Warranty Policy was clearly explained?

Website was easy to navigate, useful and informative?

II. Product & Product support

1
Very
satisfied

2
Somewhat
satisfied

3
Neutral

4
Somewhat
dissatisfied

5
Very
dissatisfied

Overall extent to which our system /equipment offering met your needs?

System / equipment was delivered on time?

Berg installation / Startup was performed on time?

Installed system / products performed as expected?

Installed system / products layout was as expected?

Berg installation / service personnel were knowledgeable, courteous and professional?

Information in user manual was complete and easy to understand?

On-site user training was effective?


Would you recommend BERGChilling systems to others?   Yes  No


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BERG Chilling Systems Inc. - Toronto Ontario Canada
Industrial Refrigeration / Commercial Refrigeration / Process Pumps / Process Cooling Systems / HVAC Systems / Cooling Towers
Tel: +01 (416) 755-2221 Fax: +01 (416) 755-3874 Email: bergsales@berg-group.com